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Business Process Management (BPM)

Business Process Management provides governance of a business's process environment to improve agility and operational performance. A structured Business Process Management approach employing methods, policies, metrics and software tools to continuously optimize an organization's activities and processes.

A Business Process is in fact what business activities are: strategy, production, marketing, hr, logistics, support. Generally, a strategic activity is under the responsibility of a cost center or a profit center. It describes how production planning and control functions are accomplished by successful information systems in process industries, identifies factors that influence the design of the systems that support these functions, and models the relationships between influential factors and planning and control systems.


LEAN Manufacturing

LEAN Manufacturing is a permanent Continuous Improvement Process used to continuously identify organizational areas for improvement. It implements strategies to improve the provision of an ongoing effort to improve products, services or processes etc. It is a set of activities designed to bring gradual, but continual improvement to a process through constant review.


Project Management

Project Management is the science of organizing the components of a project, whether the project is development of a new product, the launch of a new service, a marketing campaign. No matter what the type of project, typically follows the same pattern: Definition, Planning, Execution, Control, Closure.


Time Management

Time Management refers to a range of skills, tools, and techniques used to manage time when accomplishing specific tasks, projects and goals. This set encompasses a wide scope of activities, and these include planning, allocating, setting goals, delegation, analysis of time spent, monitoring, organizing, scheduling, and prioritizing. Initially time management referred to just business or work activities, but eventually the term broadened to include personal activities also. A time management system is a designed combination of processes, tools and techniques.

Team Development

Team Development takes a look at the critical elements of teamwork: the key characteristics or qualities of a team, the difference between teams and groups, shared understanding and shared purpose, and why this is also important to teamwork.

Systemic Moderation of Meetings

Moderation is a process for developing consistency or comparability of assessment judgements and applies in a range of assessment contexts.

Moderation meetings develop communication architectures for interdisciplinary and trans-disciplinary exchange.

Our systemic moderation and facilitation of processes provides the co-operation within multidisciplinary teams through following methods: systemic coaching, diversity management, large group intervention, systemic structure constellations, individual and group supervision.

Conflict Management

Conflict is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs. It can also originate from past rivalries and personality differences. Other causes of conflict include trying to negotiate before the timing is right or before needed information is available. The ingredients of conflict are the needs, the perceptions, the power, the values, the feelings and emotions. Healthy conflict can lead to: growth and innovation, new ways of thinking, and additional management options.

During the preparation phase of the trainings we gladly support you with a proffessional meeting management.

The trainings support your coworkers also as a preparation towards a Quality Management Certification.

Please contact us directly, if you wish more information materials!

Business Coaching

Business-Coaching is an individually tailored consulting service for the optimal integration of goals and possibilities of a co-worker in his existing or future professional tasks.

For the optimal fine tuning of individual goals and possibilities with the job requirements, the following topics can be addressed and combined if necessary:

Personality Coaching

Personality Coaching is your guide through your times of change. It assists you in becoming aware, getting clear, opening up possibilities, focusing on what you want, learning new ways of doing things, finding solutions, achieving goals, and creating real values and life purpose.

Vision Coaching

Vision Coaching helps to unleash the full business potential. The process of coaching is simply about making a commitment to yourself to strive toward and be in alignment with your highest values while pursuing your dreams and goals. The process will fit your unique style and personality to provide you the desired successful outcome.

Conflict Coaching

Conflict Coaching is a fast emerging technique, a specialized process for helping individuals effectively engage in conflict, to assist individuals to determine what will best enable them to reach their objectives, when it comes to how they manage a specific dispute, or conflict in general.

Motivation Coaching

Motivation Coaching provides a person with a motive to action with positive energy and determination. It's a state of mind that moves one individual into action. The best way to recharge the battery of your motivation is to create desires. It plays an important role in intellectual, emotional, and professional success and development.

Rhetoric Coaching

Rhetoric Coaching includes among others individual and group professional communication skills, effective presentation skills training to help in winning sales pitches, professional communication skills courses for use in different client-facing situations.

Team Coaching

Team Coaching enables managers and others to communicate, present and influence with increased confidence and natural authenticity. This improves management skills, develops true leadership and enables team effectiveness, helping the team to define its purpose and priorities, understand its environment, identify and tackle barriers to performance, build the team learning plan, grow confidence in themselves and their leader.

Sales Coaching

Sales Coaching Programmes help to improve sales performance: High performing B2B and B2C salespeople are seen by customers as part of the solution rather than part of the problem. Every salesperson is unique and sales management coaching programmes enable to motivate and drive the very best performance that each individual is capable of. A result driven balance between Pre-Sales, Sales and After-Sales is the most effective way to win and develop your customers.

Outplacement Coaching

Outplacement coaching helps companies which are going through the change of downsizing or restructuring. Employees are provided with coaching to help them prepare for and seek new employment or deal with related challenges to job displacement: management of the emotional process and the creation of the strategy for their future, career guidance, practical job-hunting techniques, CV preparation and improved interview skills.

Our approach to coaching . . .

  • Helping people help themselves
  • Resource-oriented
  • Result-oriented
  • Confidence as basis

. . . is reflected in our proceedings!

Personnel Assessment

Are you looking for comfortable and proven solutions to your human resources? For questions of personal and organizational performance, we are your partner.

HR Assessment

Our As-is-analysis and assessment tools support your HR Appraising and Rewarding Performance Systems.

CAPTain measures working and achievement style, i.e. the way people solve concrete tasks, deal with fellow members of staff and customers, and the way they behave in a team context.
CAPTain meets current scientific and technical standards and has been proven internationally in leading companies.
For many companies it's a task of strategic importance to find
the right employees, bind them to the company and to training
them in accordance with the company's targets.

We offer instruments and services for the following areas:

  • Potential Analysis
  • Online-Competence-Check
  • Assessment Center
  • Systematic appraisals
  • 360 Degree Feedback
  • Analysis of training requirements
  • Sales optimisation
  • Sales training
  • E-Recruiting
  • Manager audits
  • Management development 
  • Training needs analysis
  • Success of personnel development programs
  • Sales Training Transfer
  • Target Agreement
  • Competency Management
  • Management Information Systems
  • Interactive e-learning

At your request, we gladly accept the complete handling and analysis of the survey, that can make your staff or managers and HR specialists with the help of the processed data equal to the practical use of analytical results.